Refund & Cancellation Policy

WebiDebi India Private Limited Fair & transparent · Last updated: July 2026

We want you to be confident in your purchase. This Refund & Cancellation Policy explains exactly how refunds and cancellations work at WebiDebi. By purchasing or using any WebiDebi product or service, you agree to this Policy. It should be read together with our Terms & Conditions and Privacy Policy.

1. Nature of Our Products

WebiDebi primarily provides digital products and services — Growth Kits, Digital Profiles, Smart Websites, Trust Badges, Hosting Maintenance, Premium Upgrade Services, Change Requests, Consultations, and subscriptions. Because these are delivered, accessed, generated, published, scheduled, or consumed digitally and often instantly, they are treated as non-returnable and non-refundable once delivered or started, except as expressly set out below.

Preview before you pay. You can build and preview a Digital Profile or Smart Website free of charge. Payment is required only to publish it. We encourage you to review your preview carefully before completing payment.

2. Generally Non-Refundable Items

The following are generally non-refundable once purchased, accessed, downloaded, activated, generated, published, delivered, scheduled, or substantially started:

• Growth Kit and any digital downloads
• Digital Profiles (created, claimed, or published)
• Smart Websites (created, generated, or published)
• Trust Badges (Verified / Trusted Business), once active on a page
• Hosting Maintenance periods that have already begun
• Premium Upgrade Services — file downloads (once delivered), setup on your hosting, and done-for-you launch (once work has commenced)
• Change Requests once work has commenced
• Setup fees, customisation fees, and one-time activation fees
• Consultation sessions (booked, attended, partially attended, or missed)
• Renewals and subscription periods that have already started
• Any custom or done-for-you work that has commenced
• Third-party costs paid on your behalf (domains, premium domains, hosting, or gateway charges)

3. Possible Exceptions

Refund requests may be reviewed on a case-by-case basis in the following situations:

• Duplicate payment — the same order was charged more than once
• Accidental / unauthorised charge — payment processed without your authorisation
• Billing error — wrong amount charged, or wrong product billed
• Charged but not delivered — you were charged and the paid Service was never made available, due to a verified fault on our side, and we were unable to resolve it within a reasonable time

Approval, the amount of any partial refund, or the grant of service credit instead of a refund is at WebiDebi's reasonable discretion and is subject to verification. Refunds, where approved, may be made net of any non-recoverable payment-gateway charges, third-party costs already incurred, and applicable taxes, to the extent permitted by law. A credit note will be issued where required for tax purposes.

We do not provide refunds for:

• change of mind, or a decision not to use a Service you purchased;
• dissatisfaction with results, traffic, rankings, leads, or sales (none of which we guarantee);
• content, design, or copy you supplied or approved;
• a Badge being removed, or a page being unpublished, because of your non-payment or a breach of our Terms;
• outages, downtime, or errors caused by third-party providers.

4. Subscriptions, Auto-Renewal & Cancellation

Monthly and yearly plans renew automatically until cancelled.

• You may cancel future renewals at any time from your dashboard, before the next billing date.
• Cancellation prevents future charges only. Charges already made for the current or past periods are non-refundable.
• You retain access until the end of the period you have already paid for. Your Profile, Website, and any attached Badges remain live until that date, and are then unpublished.
• We do not provide pro-rata refunds for the unused part of a billing period.
• Forgetting to cancel before a renewal date is not, by itself, grounds for a refund. Where a renewal is cancelled promptly after it is charged and the new period has not been used, we may, at our discretion, consider a goodwill refund or service credit.

Failed renewals. If a renewal payment fails, or your payment mandate is revoked, expires, or is declined, we may suspend, downgrade, or unpublish your Services until payment is completed. No refund is due for the period during which a Service is suspended for non-payment.

Cancelling a payment mandate with your bank or UPI app does not by itself cancel your WebiDebi subscription, and does not entitle you to a refund of amounts already charged. Please cancel from your dashboard.

5. Trust Badges

Trust Badges are optional paid add-ons billed on the same billing cycle as the Profile or Website plan they are attached to.

• Removing a Badge stops future Badge charges. It does not refund the current period; the Badge generally remains visible until the end of the paid period, after which it is removed.
• Where removing a Badge results in a smaller plan, the smaller amount applies from your next billing date. No additional amount is charged at the time of the change.
• If your Profile or Website plan ends, its Badges end with it. No separate refund is due for the Badge.
• If a Badge is withdrawn by us because of a breach of our Terms (for example, misleading use), no refund is due.

6. Bundled and Complimentary Items

• Where a Smart Website plan includes a Digital Profile free of charge, the Profile has no separate value and no refund is attributable to it.
• Promotional free periods (for example, a free first month) have no cash value and are not refundable or exchangeable.
• Complimentary or admin-granted access is a discretionary courtesy, may be revoked at any time, has no cash value, and is not refundable.

7. Drafts and Unpaid Items

Content you build but do not pay for is stored in your account as an unpublished draft. No charge is made for a draft, and therefore no refund arises. A draft is not published and confers no right of publication. We may delete drafts after a reasonable period of inactivity.

8. Consultation Services

Booked consultation slots are generally non-refundable. Where possible and at our discretion, we may allow a reasonable reschedule if you notify us in advance. No-shows, late arrivals, or abusive conduct may forfeit the session without refund. Where a session cannot be delivered due to a verified fault on our side, we will offer a reschedule or, at our discretion, a refund.

9. Chargebacks

If a chargeback or payment dispute is raised with your bank or the payment gateway without first contacting our support team, we reserve the right to suspend your service access while the dispute is investigated and to contest the chargeback with supporting records, including access logs and invoices. Filing a fraudulent chargeback may result in permanent termination of service and recovery of costs.

10. Refund Method & Timelines

Where a refund is approved, it will usually be returned through the original payment method. After approval, we will initiate the refund within a reasonable time; the actual credit to your account may take additional processing time depending on the payment gateway and your bank (typically 5–10 business days, sometimes longer for international or card transactions).

We cannot refund to a different account, card, or person from the one used for the original payment.

11. How to Request a Review

Send your refund request to support@webidebi.com or info@webidebi.com and include the following so we can resolve it quickly:

• Name as registered on the account
• Order ID or invoice number
• Payment date and amount
• Reason for the refund request
• Screenshots of the payment, error, or issue (if applicable)

We aim to acknowledge refund and grievance requests within 48 hours and to resolve them within the timelines required by applicable law (and ordinarily within one month of receipt).

12. Abuse Prevention

Repeated or bad-faith misuse of refund requests may result in denial of future refunds and/or suspension of service.

13. Grievance & Contact

For billing, refunds, grievances, or disputes, please contact our grievance redressal team:

Grievance Redressal — WebiDebi India Private Limited New Delhi, Delhi, India Email: support@webidebi.com · info@webidebi.com Phone / WhatsApp: +91 93151 89400

Company identifiers — CIN: U72900DL2018PTC335489 · GSTIN: 07AACCW2273J1Z6

This Policy does not affect any rights you may have under applicable consumer-protection law that cannot be excluded or limited by agreement.